Find quick answers to frequently asked questions

Orders & delivery

How do I place an order on the website?

Once you are logged in, you can immediately see all current prices. Our website is exclusively accessible to our customers (B2B).
Not yet a customer, or do you not have login details for our website?
Please contact our sales support team.
📧 Email: [orders@voetsspecialiteiten.nl](mailto:orders@voetsspecialiteiten.nl)
📞 Or call us on: +31 (0)73 549 6881 

Or register now so our colleagues have all the information they need.Click here!

Step 2: Find productsHave you ordered through our website before and want to reorder the same items? Go straight to step 7.
Do you have the product numbers to hand? Use the search bar at the top and enter the number in 'Search'.
Don't have a product number? Enter a single search term or product name for the best result.
Our search engine searches both product names and descriptions, giving you a complete overview.
Press Enter and then refine your results using the filters in the left-hand column:

✅ Filter by category
✅ Filter by brand
✅ Filter by features (e.g. 'organic')
✅ Filter by holiday 

Exception for shops with a special range:

Do you have a shop with private label products or a selected range? These products appear under your own company name in the 'Brands' filter. There is no longer a separate page for these items; they are now displayed alongside the rest of our range.

Step 3: Add products to your shopping cart
You can only order full outer cartons from Voets Specialiteiten. Choose how many cartons you would like to order (our products have fixed order quantities per carton).
Use the + or – buttons to change the quantity. Click 'Add to cart' to order the products.

Step 4: Review your shopping cart
Check your products and quantities. You can still make changes or remove items here.
Do you see a notice about shipping costs? Your order is below the free-shipping threshold.
Everything correct? Then proceed to 'Checkout'. 

Step 5: Check your details
Check your personal details and delivery address.
Do you have a comment, such as different opening hours or delivery instructions? Enter it in the comments field.
Questions about a product? Feel free to call our sales support team: +31 (0)73 549 6881. 

Step 6: Delivery
Place your order. You will automatically receive an order acknowledgement by email.
Our sales team checks your order. Once processed, you will receive an order confirmation. Our logistics team will then schedule your delivery. 

Would you like to collect your order?
Select this at the 'delivery' step: Collection in Schijndel. 
Depending on how busy we are, you can collect your order 48 hours after placing it.
Please note: delivered goods remain the property of Voets Specialiteiten until the invoice has been paid in full. 

Step 7: Place a repeat orderYour previous orders are automatically saved in your account. Log in and click your name in the top right. Then go to 'My account' and select 'Your orders'. Here you will find an overview of your previous orders. 
Click an order to view its details. Use the 'Reorder' button to place the entire order again or edit it to order only the products you need. You can also click the heart icon next to a product to create a favourites list that you can manage and use to place repeat orders easily.

What is the delivery time for my order?

You can find our delivery days on on our delivery days page here!
Voets Specialiteiten operates its own fleet with its own drivers. Our drivers follow a fixed route every week, meaning orders are delivered on the same day each week. To ensure timely delivery, we ask you to place your order one and a half days in advance:

Tuesday delivery = order by Sunday at 11:59 p.m.
Wednesday delivery = order by Monday at 11:59 p.m.
Thursday delivery = order by Tuesday at 11:59 p.m.
Friday delivery = order by Wednesday, 11:59 pm

Can I change my order after placing it?

Yes, you can certainly change or adjust your order. This is possible within the normal ordering period, but not shortly before delivery or collection.

Please contact our customer service team at:

📧 orders@voetsspecialiteiten.nl
📞 073 - 549 68 81
📱 WhatsApp: 06 - 82450826

You can also view your sales orders and leave comments in your customer account.
Click the profile icon in the top right to log in, then go to 'Your Orders' for a full overview. Open the relevant order and scroll to the bottom to the 'Communication History' field. You can leave a comment there.
A colleague will automatically receive a notification and reply as soon as possible. You will also receive an email notification when a reply has been posted. 

Can I change my delivery address?

You can certainly change your delivery address. When placing your order, you can change the delivery address. Click 'Checkout' and then '+ Add Address'. You can then add a delivery address and select it for your order.
If you decide to change your delivery address at a later date, simply let our customer service team know by telephone or email. 

Can I track my order? / How do I know when to expect the driver?

It is not possible to track your order. Our customer service team will let you know the delivery time one day in advance if delivery is scheduled before opening hours.

Can I see the best-before date on the website?

Unfortunately, the best-before date is not shown on our website.
Would you like to know a product's current best-before date? Please contact our sales support team. They can check our warehouse stock and let you know.

📧 orders@voetsspecialiteiten.nl - 📞 073 - 549 68 81

​ ​Can I create an order list or favourites list on the website?

You can create a favourites list on our website for products you order regularly. Simply click the heart icon next to a product. To view your favourites, click your name in the top right and select 'My account' .

Payments

What is the minimum order amount for free delivery?

Our minimum order amount for free delivery is €500 in the Netherlands and Belgium. For orders under €500, we charge €35 in transport costs. Collection in Schijndel is always free.

How can I view my invoices?

Log in to our website and click your name in the top right. Then go to 'My Account' and select 'Your invoices'.
Here you will find an overview of all your invoices, including any outstanding amounts, so you can pay them on time.

What payment options are available at Voets Specialiteiten?

Payment at Voets Specialiteiten is by invoice after delivery. Once your order is delivered, we send you an invoice. You can pay by bank transfer or via iDEAL in your customer account. 

Account & details

How do I create a new password, or what should I do if I forget my password?

To request a new password, click 'Sign in' in the top right. Then select 'Reset password'. Enter your email address and use the link in the email to reset your password.

How can I change my email address or other contact details?

Make sure you are logged in. Click 'Sign in' in the top right.
If you no longer know your login details or email address, please contact our customer service team:

📧 orders@voetsspecialiteiten.nl - 📞 073 - 549 68 81

Logged in? Go to 'My Account'. There you can easily update your details. Go to Connection & Security to change your password.

Service

Can I also view products in the showroom?

Absolutely! In our showroom in Veghel (Doornhoek 3765) you can view and try our product range. Our product experts are also available to provide personalised advice. Visits to our showroom are by appointment only. You can arrange an appointment through our account managers or customer service team.

Do you offer private label options?

Yes, we offer private label options. You can find more information about private label here:

What can I do if I notice a discrepancy? 

If you notice a discrepancy with your order, you can report it via: 

📧 orders@voetsspecialiteiten.nl - 📞 073 - 549 68 81 

We aim to respond within 48 hours on business days. 

Company details & information

How can I contact you?

We are available Monday to Friday from 8:00 a.m. to 5:00 p.m.

📍 Voets Specialiteiten – Heidebloemstraat 6, 5482 ZA Schijndel
📞 T: +31 (0)73 54 96 881
📱 WhatsApp: +31 (0)6 824 508 26
📧 General enquiries: info@voetsspecialiteiten.nl
📧 Orders: orders@voetsspecialiteiten.nl

 VAT number: NL822541075.B01
Chamber of Commerce number: 50086022

We are happy to help you and provide a quick, personal solution. Feel free to contact us!

What are your terms and conditions?

Our general terms and conditions can be found at the following link: https://voets-specialiteiten.odoo.com/algemenevoorwaarden 

Is it safe to order from Voets Specialiteiten?

Absolutely. At Voets Specialiteiten, you can shop safely and securely.
We use a secure internet connection when transmitting sensitive information, such as your payment details.
You can recognise this by: 
A URL that begins with `https://`
The padlock icon in the address bar
A green address bar (in some browsers)
On our website you will therefore always see: [https://www.voetsspecialiteiten.nl](https://www.voetsspecialiteiten.nl). 

How do you protect my personal data?

We handle your data with care.
All pages where you enter or view information are secure.
You can tell by the padlock icon and the URL beginning with `https://`. This means your information is in safe hands with us. 

Do you have sustainability or quality certifications?

Voets Specialiteiten is FSSCC and SKAL certified.